December 06 – Q&A

Q: User faces text message history mix-up after closing and reopening. Refreshing the page resolves the problem. The user volunteered to send a Loom video to help isolate the issue. A: A developer is currently working on the issue. Q: A user expressed their...

December 20 – Q&A

Q: When accessing a record, the default view is now the activity section, and we must switch to see notes or communications. Can we restore the previous option to view everything in one thread? A: Combining everything is no longer feasible because of user preferences...

November 22 – Q&A

Q: I never received a text when testing to send a text from forefront to my personal cell phone number. Does this mean that everybody that I’ve sent a text to didn’t receive a text as well? A:  Usually it’s best to first check for your A2P registration to see if...

November 8 – Q&A

Q: When I go to the Leads page and try to sort the list by clicking on the name or address, it doesn’t seem to work. Whether I choose to sort alphabetically from A to Z or Z to A, the list stays the same. This issue occurs both in the Leads and Contacts...